Use cases
One review inbox, used differently by each team
App store reviews are product feedback, support tickets and bug reports at the same time. Here's how different people use Review Expert to get the right reviews to the right place.
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Choose your role
Product managers
Watch ratings after each release and turn recurring complaints into Linear issues.
Customer support
Reply to App Store and Google Play reviews from one inbox and open Zendesk tickets.
Developers
Get crash and bug reports from reviews into Slack, Linear or your own webhook.
Agencies
Manage reviews for several client apps with team roles and filtered routing.
Indie developers
Keep up with every review across both stores without living in two consoles.
Release Radar workflows
Reviews as a release-quality signal for mobile teams.
Who gets which reviews
A common setup in a team that ships on both stores. Every destination has its own rating and keyword filters.
| Team | Typical filter | Destination | Plan |
|---|---|---|---|
| Product | Keywords like "please add", "wish", a feature name | Linear or Slack | Starter+ |
| Support | 1–3 stars + "refund", "charged", "cancel" | Zendesk | Pro+ |
| Engineering | 1–2 stars + "crash", "login", "error" | Linear | Starter+ |
| Leadership | All reviews, or 1–2 stars only | Slack or Microsoft Teams | Starter+ / Pro+ |
| Data / internal tools | Anything | Webhook (JSON) | Enterprise |
What every team shares
- App Store and Google Play reviews in one place, with review history (including older Google Play reviews from Play Console exports) and new reviews roughly every 5 minutes. See sources.
- Replies posted back to the stores from Review Expert. Every role can reply. How replies work.
- Dashboards: volume and growth, average rating, rating distribution, by platform, response rate and average response time. Dashboards.
- Roles: owner, admin and reviewer, with email one-time-code login.
Local businesses: Google Maps and Yelp are coming soon
Review Expert doesn't support Google Maps or Yelp reviews yet. If that's what you need, join the waitlist.
Frequently asked questions
Teams that publish iOS and Android apps and want App Store and Google Play reviews in one inbox, with replies, dashboards and routing to Slack, Linear, Microsoft Teams, Zendesk or webhooks.
Not yet. Google Maps (Google Business Profile) and Yelp are coming soon. Today Review Expert only supports App Store and Google Play reviews, so it fits businesses that publish their own app. Email hello@review.expert to join the waitlist.
Starter ($49/month, $39 billed annually) covers 2 apps and 5 members with Slack and Linear. Pro adds Microsoft Teams and Zendesk with 4 apps and 15 members. Enterprise adds webhooks with 10 apps and unlimited members. All plans have a 14-day free trial.
Yes. Each destination has its own minimum rating, maximum rating and keyword filters, so support can get billing complaints in Zendesk while engineering gets crash reports in Linear.
Set it up for your team
Connect your apps, add a destination per team and see what your users are saying. 14-day free trial.