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Support & Documentation

How Can We Help You?

Guides for connecting your App Store and Google Play apps, replying to reviews, routing them to your team's tools and managing your plan. Can't find an answer? Email us at hello@review.expert.

Connect the App Store

Use an App Store Connect API key (.p8) to import reviews, territories and existing developer responses.

App Store setup
Connect Google Play

Use a service account with the Play Developer API, plus up to 36 months of history from Play Console review exports.

Google Play setup
Replying to Reviews

Reply to App Store and Google Play reviews from one inbox. Replies are posted back to the store via the official APIs.

How replies work
Integrations & Routing

Route reviews to Slack, Linear, Microsoft Teams, Zendesk or a custom webhook, filtered by rating and keywords.

Monitoring and routing
Dashboards & Analytics

Total reviews, average rating, rating distribution, reviews over time and by platform, response rate and response time.

About dashboards
Plans & Billing

Starter, Pro and Enterprise plans with a 14-day free trial. Billing is handled by Stripe and you can cancel anytime.

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Public API & MCPEarly access

A public API and a remote MCP server are planned. Join early access to hear when they are ready.

Learn more

Common Questions

How do I connect my App Store or Google Play app?
In the app, open Apps & Businesses and choose Connect App. For the App Store you add an App Store Connect API key (.p8 file, Key ID and Issuer ID). For Google Play you add a Google Cloud service account with access to your app in the Play Console; the guided setup also enables Google Cloud Storage access so Review Expert can backfill up to 36 months of review history from Play Console review exports.
How often are reviews synced?
After you connect an app, Review Expert imports your review history (Google Play: up to 36 months via Play Console exports) and then keeps it up to date with an incremental sync roughly every 5 minutes. Existing developer responses are imported too.
How do I reply to a review?
Open any App Store or Google Play review in Review Expert, write your reply and send it. The reply is posted back to the store through the official Apple and Google APIs, and you can update an existing reply the same way. Every team role can reply. AI-drafted replies are coming soon.
How do I send reviews to Slack or another tool?
Owners and admins can add destinations from Automation & AI Replies. Slack and Linear are available on Starter, Microsoft Teams and Zendesk on Pro, and custom webhooks on Enterprise. Each destination can be filtered by minimum rating, maximum rating and keywords.
View all FAQs

Still Need Help?

Can't find what you're looking for? Email us and we'll get back to you.

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