For product managers
Turn app store reviews into product decisions
Read App Store and Google Play feedback in one place, check how ratings move after each release, and send feature requests and bug reports to Linear without copy-pasting from two consoles.
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The problem with reading reviews in the consoles
App store reviews are some of the most honest product feedback you get: unprompted, tied to a real version of your app, written right after something went well or badly. But for most product teams they're awkward to use.
- iOS reviews live in App Store Connect and Android reviews in Play Console, each with its own filters and logins.
- The Google Play API only returns about a week of reviews, so long-term trends need manual CSV downloads.
- Feature requests get read once and forgotten because nothing moves them into the backlog.
- Only one or two people ever read reviews, so designers and engineers hear about them second-hand.
Review Expert fixes the plumbing: one inbox, history from both stores, simple dashboards and routing rules. You still decide what the feedback means. That part stays with you.
What product teams use
One inbox for both stores
App Store and Google Play reviews together, with review history imported (Google Play: up to 36 months) and new reviews synced roughly every 5 minutes.
Rating trend dashboards
Total reviews and growth vs the previous period, average rating, 1–5 distribution, reviews over time and by platform.
Rating-based sentiment
Positive (4–5★), neutral (3★) and negative (1–2★) share over time. Simple and predictable, not AI.
Linear issues from reviews
Create issues from reviews matching a rating range and keywords. See the Linear integration.
Date, rating and platform filters
Slice the review table to the week after a release, one store, or just 1–2 star reviews.
Shared workspace
Invite design, engineering and support with owner, admin and reviewer roles.
A post-release review routine
A lightweight workflow that takes a few minutes after each release.
- 1
Connect both stores once
Add your iOS app with an App Store Connect API key and your Android app with a Google Play service account under Apps & Businesses. Older Google Play reviews are backfilled from Play Console exports. - 2
Set up two destinations
In Automation, choose Manage destinations, click Connect next to Linear and approve access. Add keywords such as “please add”, “would love” or a feature name. Add a Slack destination with a maximum rating of 2 so the team sees problems early. - 3
Compare before and after
A week after release, set the dashboard date range to the days since launch and compare average rating, rating distribution and volume with the previous period. - 4
Read the 1–2 star reviews
Filter the table to low ratings and the release window. Look for repeated words (a screen, a flow, a device) and link the strongest reviews to the relevant Linear issue. - 5
Close the loop
When a fix or feature ships, reply to the reviewers who asked for it. On the App Store, customers are notified of your response and may update their review.
What Review Expert doesn't do (yet)
Being clear about limits saves you a trial:
- No automatic topic clustering or NLP sentiment today. Keyword routing and rating filters work now; topic extraction is coming soon.
- No competitor or ASO data. Review Expert only connects apps you publish. If you need keyword rankings or competitor reviews, look at an ASO suite; our comparisons are candid about where others are stronger.
- No public API yet. A read API and an MCP server for AI agents are in early access, so you could eventually ask an assistant to summarize last month's reviews.
Coming soon
AI topic extraction, NLP sentiment and AI reply drafts are in development. They are not part of any plan today.
Which plan fits a product team?
Most product teams with one iOS and one Android app start on Starter ($49/month, or $39/month billed annually): 2 apps, 5 team members, Slack and Linear. If you have more apps or want support in the loop through Microsoft Teams or Zendesk, Pro ($149, or $119 annually) covers 4 apps and 15 members. See pricing for details.
Frequently asked questions
Not yet. AI topic and feature-request extraction is coming soon. Today you set up a Linear or Slack destination with keyword filters (for example "please add", "wish", "dark mode" or "export") so matching reviews are sent to your backlog or channel automatically.
Yes, by date. The dashboard shows reviews over time, average rating, the 1–5 star distribution and growth versus the previous period. Narrow the date range to the days after a release and compare with the period before.
No. Sentiment in Review Expert is derived from star rating: 4–5 stars positive, 3 neutral, 1–2 negative. It's a simple, predictable signal. Text-based (NLP) sentiment is coming soon.
Yes. Both stores land in one inbox, the dashboard has a reviews-by-platform breakdown, and every review table can be filtered by platform, rating and date.
Anyone who needs to see feedback. Starter includes 5 team members, Pro 15 and Enterprise unlimited. Owners and admins manage apps and destinations; reviewers can read, filter and reply.
There's no public API or export feature today. On Enterprise, webhooks send each matching review as JSON to an endpoint you control, which you can store wherever you like. A public API and MCP server are in early access.
Bring user feedback into your product process
Connect your App Store and Google Play apps and set up Linear routing in one sitting. 14-day free trial.