Microsoft Teams integration · Pro and up
App reviews in Microsoft Teams
If your company runs on Microsoft 365, your app reviews should show up there too. Review Expert posts App Store and Google Play reviews to Microsoft Teams channels, filtered by star rating and keywords, so support, product and leadership see what users are saying.
Included on Pro and Enterprise · 14-day free trial · cancel anytime
What the Microsoft Teams integration does
Each new review that passes a destination's filters becomes a card in the Teams channel you picked.
Reviews as channel cards
Cards show the reviewer, star rating, review text, store, date and app, with a link back to the review.
Rating and keyword filters
Send only the reviews each channel needs, such as 1 to 2 stars or mentions of "refund".
Reply in one place
Open the review in Review Expert and reply; the response is posted back to the store.
Set up Microsoft Teams
- 1
Connect your apps
Add App Store and Google Play apps under Apps & Businesses. Review Expert syncs history first, then checks for new reviews roughly every 5 minutes. - 2
Connect Microsoft Teams
In the Review Expert dashboard, open Automation, choose Manage destinations (or Add destination), click Connect next to Microsoft Teams and approve access. A Microsoft sign-in window opens. - 3
Get admin consent if asked
The first connection for your organization may require a Microsoft 365 or Teams administrator to approve the permissions. Once approved, the window closes on its own. - 4
Choose a channel and set filters
Pick the channel that should receive reviews, then set the minimum rating, maximum rating and any keywords.
Filters explained
Teams destinations use the same three filters as every Review Expert destination. A review is posted only if it passes every filter you set:
- Minimum and maximum rating, both inclusive. Min 4 and max 5 sends only positive reviews.
- Keywords, matched case-insensitively anywhere in the review text. A review needs to contain just one of them. Reviews with no text are skipped when keywords are set.
Example channel setups
- Customer Care › App reviews: min 1, max 2. Negative reviews for the support rota.
- Mobile › Bugs: keywords
crash,error,won't load. - Company › Kudos: min 5, max 5. Happy users, shared with everyone.
- Finance › Billing mentions: keywords
refund,charged,subscription.
What a Teams card looks like
Example (illustrative, not a screenshot)Card in Customer Care › App reviews
Priya K.
★
I was charged twice for my subscription and there is no way to contact anyone in the app.
Reply · Translate
Google Play Store at 10/11/2026, 09:41 AM · Acme Fitness
Illustrative example with made-up data. Card layout may change.
Use cases
Support on Microsoft 365
Negative reviews reach the care team in the tool they already use all day.
Visibility for leadership
A filtered channel gives managers a feel for user sentiment without another login.
Agencies and client channels
Post each client app's reviews to a shared channel with that client.
Plans
Microsoft Teams is included from Pro: $149 per month, or $119 per month billed annually, with 4 apps and 15 team members.
| Destination | Starter | Pro | Enterprise |
|---|---|---|---|
| Price (monthly / billed annually) | $49 / $39 per month | $149 / $119 per month | $399 / $319 per month |
| Connected apps | 2 | 4 | 10 |
| Team members | 5 | 15 | Unlimited |
| Slack | ✓ | ✓ | ✓ |
| Linear | ✓ | ✓ | ✓ |
| Microsoft Teams | ✗ | ✓ | ✓ |
| Zendesk | ✗ | ✓ | ✓ |
| Webhooks | ✗ | ✗ | ✓ |
| Zapier | ✗ | Coming soon | Coming soon |
| Filters: min rating, max rating, keywords | ✓ | ✓ | ✓ |
Frequently asked questions
In Review Expert, open Automation, choose Manage destinations, click Connect next to Microsoft Teams and sign in with your Microsoft account. After approval, choose the channel and set rating and keyword filters. Matching App Store and Google Play reviews are posted to that channel.
Possibly. The first time your organization connects Review Expert, a Microsoft 365 or Teams administrator may need to consent to the requested permissions. After that, members can complete the connection themselves, depending on your tenant's policies.
Microsoft Teams is included on Pro ($149 per month, or $119 per month billed annually) and Enterprise ($399 per month, or $319 billed annually). Starter includes Slack and Linear only.
Yes. Add a Microsoft Teams destination per channel with its own filters, for example negative reviews to a support channel and 5 star reviews to a company channel.
Not inside Teams. Each card links to the review in Review Expert, where you can write a reply that is posted to the App Store or Google Play.
Bring app reviews into Microsoft Teams
Teams and Zendesk are included on Pro. Try it free for 14 days.