Everything You Need to Know
Find answers to common questions about Review Expert, features, pricing, and more.
General Questions
Review Expert pulls your App Store and Google Play reviews into one place, lets your team reply to them without leaving the app, and routes reviews to Slack, Linear, Microsoft Teams, Zendesk or a custom webhook. Dashboards show your review volume, ratings, response rate and response time.
Apple App Store and Google Play are live today. App Store reviews are imported through the official App Store Connect API using your API key. Google Play reviews come from the Google Play Developer API via a service account, plus up to 36 months of history from your Play Console review exports. Google Maps, Yelp, Amazon, Microsoft Store and Trustpilot are coming soon.
When you connect an app, Review Expert imports your review history (Google Play: up to 36 months via Play Console exports), then runs an incremental sync roughly every 5 minutes.
Yes. We ask for a credit card to start your 14-day free trial. You can cancel anytime before the trial ends.
Yes. You can cancel or change your plan at any time from your billing settings. There are no long-term contracts.
Features & Capabilities
Yes. You can reply to App Store and Google Play reviews from inside Review Expert, and update existing replies. Replies are posted back to the store through the official Apple and Google APIs. Every team role (owner, admin and reviewer) can reply.
Not yet. AI-drafted replies and automatic reply rules are coming soon. Today you write and send replies yourself, from one inbox for both stores.
Sentiment is based on the star rating: 4 and 5 stars count as positive, 3 as neutral, and 1 and 2 as negative. Text-based sentiment and topic analysis are coming soon.
Slack and Linear on Starter, plus Microsoft Teams and Zendesk on Pro, plus custom webhooks on Enterprise. Each destination can be filtered by minimum rating, maximum rating and keywords. Zapier is coming soon.
Total reviews and growth versus the previous period, average rating, rating distribution from 1 to 5 stars, reviews over time, reviews by platform, response rate and average response time. Review tables can be filtered by rating, platform and date.
Yes. Each team has its own workspace with owner, admin and reviewer roles. Owners and admins manage apps and destinations; everyone can view and reply to reviews. Sign-in uses a one-time code sent by email.
Pricing & Billing
Starter is $49/month (2 apps, 5 team members, Slack and Linear). Pro is $149/month (4 apps, 15 team members, adds Microsoft Teams and Zendesk). Enterprise is $399/month (10 apps, unlimited team members, adds custom webhooks). Every plan starts with a 14-day free trial.
Yes. Annual billing saves about 20%: Starter is $39/month, Pro $119/month and Enterprise $319/month, billed yearly. Contact us if you have custom needs.
Plans limit the number of connected apps, team members and destinations. When you reach a limit, you can upgrade to a higher plan at any time to add more.
Technical & Security
Review Expert runs on Supabase (Postgres) with row-level security, so each team can only access its own data. All traffic is encrypted in transit with HTTPS/TLS. Your App Store and Google Play credentials are used only to call the official Apple and Google APIs.
Not yet. A public API and a remote MCP server for AI assistants are planned and available as early access. Today, Enterprise plans can send reviews to your own systems with custom webhooks.
Still Have Questions?
Can't find the answer you're looking for? Email us at hello@review.expert.