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Review monitoring

Monitor App Store and Google Play reviews in one place

Review Expert pulls every review from the official App Store Connect and Google Play Developer APIs, imports your history (including up to 36 months of Google Play reviews older than the API's 7-day window) and keeps syncing roughly every 5 minutes.
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What you get

One review inbox for both stores, with the history you would otherwise have to download by hand.
Both stores, one table
App Store and Google Play reviews side by side, filterable by rating, platform and date.
Review history on day one
Past reviews are imported when you connect. For Google Play that includes up to 36 months of history from Play Console review exports, not just the last week.
Sync about every 5 minutes
Background workflows check for new and edited reviews roughly every 5 minutes on every plan.
Territory and existing replies
App Store reviews keep their territory, and replies you already posted in either console are imported.
Rating and keyword filters
Each destination can filter by minimum rating, maximum rating and keywords.
Alerts where your team works
Post reviews to Slack, Teams, Linear, Zendesk or a webhook.

How to start monitoring app store reviews

  1. 1

    Connect your App Store app

    In App Store Connect, go to Users and Access → Integrations and create an API key. In Review Expert, open Apps & Businesses, add the Issuer ID, Key ID and .p8 file, and choose the app. See App Store setup.
  2. 2

    Connect your Google Play app

    Create a Google Cloud service account, grant it access in Play Console, and add it under Apps & Businesses. Review Expert can then import older reviews from your Play Console review exports. See Google Play setup.
  3. 3

    Let the history sync finish

    Review Expert imports your past reviews first. After that, new reviews arrive roughly every 5 minutes.
  4. 4

    Add a destination

    In the Review Expert dashboard, open Automation, choose Manage destinations (or Add destination), click Connect next to Slack and approve access. Set rating and keyword filters so the channel only gets the reviews you care about.

Google Play review monitoring beyond 7 days

Most lightweight review bots only see what the Google Play Developer API returns. That endpoint only lists reviews created or modified in the last week, and only reviews that include text. If you connect a bot today, you see this week's reviews and nothing before them.

Google does keep older reviews: Play Console writes monthly review reports as CSV files to a Google Cloud Storage bucket tied to your developer account (in Play Console, look under Download reports → Reviews). Review Expert reads those exports (currently the last 36 months) and merges them with the API results. You get one continuous history, so you can see how ratings moved across past releases, not just since the day you signed up.

We wrote a longer guide on this: how to get Google Play reviews older than 7 days.

Why monitor reviews in one place?

App Store Connect and Play Console both show reviews, but they are two separate consoles with different filters and logins. Neither one lets you route a review into Slack or Linear without extra tooling. When reviews only live there, three things tend to happen:

  • Regressions surface late. A crash after a release shows up as a run of 1-star reviews days before anyone opens the console.
  • Support and product see different data. Support answers what it finds; product guesses from the average rating.
  • Replies get missed. Nobody owns the queue, so reviews go unanswered in one store while the other gets attention.

Review Expert keeps one table for both stores and pushes matching reviews into the tools each team already checks. The dashboard then shows whether things are getting better.

What's synced from each store

The Google Play Developer API only returns reviews that include text and were created or modified in the last week.
App StoreGoogle Play
Official APIApp Store Connect APIGoogle Play Developer API
CredentialsAPI key (.p8)Service account
Review history✓Yes, via Play Console review exports
Ongoing syncAbout every 5 minutesAbout every 5 minutes
Existing developer replies✓✓
Reply from Review Expert✓✓
Coming soon
Natural-language sentiment and automatic topic extraction are not live yet. Today you can filter by rating and route by keyword. See keyword & topic analysis.

Frequently asked questions

Start monitoring your app reviews

Connect an App Store or Google Play app and import its review history. 14-day free trial, cancel anytime.
Start 14-day free trialSee pricing