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Setup guide

Send reviews to Zendesk

Open a Zendesk ticket for reviews that need follow-up from support. Available on Pro and Enterprise.

Connect Zendesk

  1. 1

    Connect your apps

    Add your apps under Apps & Businesses first (App Store, Google Play).
  2. 2

    Open destinations

    Open Automation & AI Replies, choose Manage destinations (or Add destination).
  3. 3

    Connect Zendesk

    Click Connect next to Zendesk and type your subdomain (the "acme" in acme.zendesk.com). Sign in to Zendesk and approve access.
  4. 4

    Set filters

    Choose a rating range and keywords. A common start is 1 to 2 stars, so only negative reviews become tickets.